welcome to InnTrusted.

Job Overview: Front Desk Manager
Responsible for the handling of all guest interactions, including check-ins, check-outs, reservations, and guest requests with the charge to build lasting and memorable relationships, and to ensure our guests have an outstanding stay.

At InnTrusted hotels, we want our guests to feel rested, energized, and ready for their day ahead of them. This means we need team members who demonstrate the following service behaviors:

• Make a connection: Show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
• Be helpful: Familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way.
• Be efficient: Take ownership and play your part to get things done by making things easier for guests; doing as much as possible in advance and multi-tasking when you need to.

Duties and Responsibilities:
Financial Returns:

• Ensure all financial transactions are verified and balanced on a daily basis.
• Confirm credit card and payment method at check-in/out.
• Uncover leads from in-house guests, reservations, and operate as an integral member of hotel Sales team.

Team Work:

• Responsible to know, understand, and fulfill the InnTrusted Mission Statement.
• Create guest satisfaction by providing fast, friendly and genuine hospitality.
• Give personal attention, take personal responsibility, and use teamwork when providing guest service.
• Complete shift checklist.
• Stay current with developments by reviewing and updating the communication log and checking work emails.
• Respond to all emergency situations in accordance with established policies and procedures.
• Responsible for maintaining hotel key security system.

Guest Loyalty:

• Assist guests with basic knowledge of local area to facilitate guest needs such as giving directions, identifying local attractions, etc.
• Offer guests upgraded room types and promote hotel amenities, food and beverage outlets, and other services.
• Promote and market our reward/frequent stay program.
• Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.

Additional Job Functions:

• Apply knowledge and understanding of procedures.
• Assemble, audit, and post various accounting records.
• Identify and safeguard confidential information.
• Email reports

Physical Requirements:

• Walking and standing required throughout the entire shift.
• Reaching, bending, carrying, stooping.
• Lifting up to 50 pounds.
• Continuous use of keyboard and telephone.

All Employees must be willing and able to adhere to our Employee Handbook policies and pass our pre-hire drug test.

This hotel is owned and operated by InnTrusted LLC. Our management style focuses on each employee's growth and development. By providing tools, support, training, and educational opportunities, the employees at InnTrusted are encouraged to develop their professional goals and attain them. We experience little turn over, especially in our top management positions. Our hotel teams are continually exceeding expectations and producing award winning properties.

The InnTrusted Mission Statement:
We are guided by our relentless focus of being the industry leader in hospitality management. Our mission is two fold: to create a culture of success and stability for our employees and their families; and to build lasting and memorable relationships with our guests, one outstanding stay at a time.

Our Core Principles:

• Confident and empowered employees who exceed guest expectations.
• Consistent and exceptional service to every individual, every day.
• Committed to our employees and to celebrate our success at every opportunity.
• Compassionate in our communities where we live and work.

This job reflects management’s assignment of essential job functions. It does not restrict management’s right to assign or reassign duties/responsibilities to this job at any time.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Managment: 1 year (Required)
• Hotel: 3 years (Required)

Ability to Commute:

• Billings, MT 59102 (Required)

Ability to Relocate:

• Billings, MT 59102: Relocate before starting work (Required)

Work Location: In person